Quick Casino

How To Delete Your Account

We are always sad to see our players leave Quick Casino, but we fully respect your choice. Whether you just need a break or you want to permanently close your account, you will find all the necessary information here to complete the process securely and correctly.

The Difference Between Deleting and Pausing

Before making your decision, it is important to know the difference between permanently deleting the account and a temporary break via ROFUS (Register Over Frivilligt Udelukkede Spillere).

Your Options

  • Permanent Closure: The account is permanently closed. Any remaining funds will be paid out, and you cannot reopen the account with the same MitID.
  • ROFUS Exclusion: A national scheme where you can exclude yourself temporarily (e.g. 3, 6 or 12 months) or permanently from all licensed casinos in Denmark.
  • Temporary Pause: Set a personal cooling-off period directly on your profile if you just need a few days break.

Consequences Of Deleting The Account

✅ Good Advice Before Deletion

  • Withdraw all your funds first.
  • Check that you do not have ongoing bonuses.
  • Download your transaction history.

❌ What You Lose

  • Your VIP status and loyalty points are canceled.
  • Access to exclusive future offers.
  • You cannot undo the deletion after completion.

Step-by-Step Guide To Deletion

  1. Log In: Go to Quick Casino and log in with your MitID to verify your identity.
  2. Withdraw Funds: Go to the cashier and request a withdrawal of any remaining money.
  3. Contact Customer Service: Open the Live Chat or send an email to our support and request account deletion.
  4. Confirmation: Support will confirm your request and close the account permanently.

Need To Contact Us?

Our dedicated customer service team is ready to assist you with secure and confidential closure of your profile.

Contact Support Now

FAQ About Account Deletion

Can I delete my account myself?

To ensure the highest security, full deletion requires that you contact our support. This is to prevent misuse of your account.

What happens to my money?

Quick Casino always transfers any remaining balance to your bank account before we permanently close the account. You never lose your own money.

Do you save my data?

According to the Money Laundering Act in Denmark, we are obliged to save certain transaction data for 5 years. Everything else is deleted or anonymized according to GDPR.

Can I get a new account later?

If you request permanent deletion, for security reasons you can usually not create a new account on the same MitID in the future.