Quick Casino

Customer Service & Live Chat

Do you need assistance? Our professional and friendly support team is ready to help you. Whether it is a question about our 100% welcome bonus, a pending payout, or technical help for a game, our Live Chat is the fastest way to a solution.

How We Can Help You

We offer support around the clock, because we know that gaming does not always happen within normal business hours. Our agents are intensively trained in responsible gambling, technical troubleshooting and quick processing of inquiries.

We are ready to assist with:

  • Questions about wagering requirements on your deposit bonus.
  • Status and approval of KYC documents and ID verification.
  • Technical help if a slot game freezes or fails in the middle of a round.
  • Manual handling of deposit limits and responsible gambling.

Pros and Cons of our Contact Methods

✅ Live Chat Pros

  • Lightning fast response time (usually under 2 minutes).
  • Ability to send screenshots directly in the window.
  • Agents can see your account history in real time to provide specific help.

❌ E-mail Cons

  • Can take up to 24 hours for a reply.
  • Not ideal for urgent problems that require immediate clarification.

How To Start A Live Chat (Step by Step)

  1. Go to our lobby: Click the button at the bottom to go to the games lobby.
  2. Find the Chat icon: In the bottom right corner of the screen, you will always see a small speech bubble icon.
  3. Enter your request: Fill in your name and a short description of your question.
  4. Chat with an agent: An agent will take over the chat as soon as possible and resolve your inquiry.

Contact Us Now

Do not hesitate to reach out! Our team loves to help. Start the conversation by logging in.

Open Live Chat

Frequently Asked Questions about Customer Service

Is your support in English?

Yes, Quick Casino offers full English support.

Can I call you?

Currently we do not offer phone support, as our experience shows that Live Chat is the most effective and fast way to solve account specific problems, as we can instantly verify your identity and share screenshots.

Can you help with payout limits?

Absolutely. If you need to raise or lower your daily limits, or check when your Trustly payout lands, our support can handle it for you in a few minutes.

What if the chat is offline?

Should the chat unexpectedly be offline, the chat window automatically turns into an email contact form. Write your message, and we typically answer you within a few hours.